Help desk

Questions for the Board

How long does delivery take?

Everything is printed in the UK when you order it. Allow 3–5 working days for printing, then a few working days in the post. UK delivery is a flat £4 per order.

Do you deliver outside the UK?

Not yet. UK addresses only for now.

Can I return something?

Anything without a name on it: you have 14 days from delivery to tell us you’d like to cancel, then 14 days to send it back unworn. Return postage is yours to cover, and we refund the item and the original delivery.

Personalised items are made just for you, so they can’t be returned unless something’s wrong with them.

Something’s wrong with my order.

If it’s misprinted, damaged or the wrong item, get in touch within 30 days with your order number and a photo. We’ll replace it or refund it. The Board takes print quality seriously, if nothing else.

What are the tees and hoodies like?

Tees are Stanley/Stella Creator 2.0: 100% organic cotton, 180 gsm, unisex medium fit. Hoodies are the AWDis College Hoodie: 280 gsm with a brushed inside. If you’re between sizes, size up.

How do the heat-reveal mugs work?

They’re black until something hot goes in, then the reading appears. Hand wash only. Keep them out of the microwave and dishwasher or the magic wears off.

How does personalising work?

Type the name into the box on the product page and it goes in the off-the-chart slot. Up to 10 letters on most items. Check the spelling: we print exactly what you type.

Is the certificate legally binding?

No. Neither is the reading. Both are, however, accurate.

Who is JBone?

Classified.

Anything else?

Use the contact form and the Board will get back to you.